Table of Contents
Factors Influencing Business Performance in Hotels and Restaurants
Jie Zhang & Astrid Estrup Enemark
Abstract: The objective of this paper is to analyse the factors that influence business performance. Business performance, measured by turnover per employee, can be influenced by internal factors in firms, external economic and demand factors, as well as geographic location and agglomeration. The hypotheses were tested using an econometric model on the...
Abstract: The objective of this paper is to analyse the factors that influence business performance. Business performance, measured by turnover per employee, can be influenced by internal factors in firms, external economic and demand factors, as well as geographic location and agglomeration. The hypotheses were tested using an econometric model on the...
Hotel Restaurants’ Service Quality, Customer Satisfaction and Loyalty: A Test of Mediation
Ala`a Nimer AbuKhalifeh & Ahmad Puad Mat Som
Abstract: Service loyalty, with its final effect on repurchasing by customers, appears to have received relatively little attention. This study starts by first delineating the concept of service loyalty and proceeds to distinguish between service quality and customer satisfaction. The sample consisted of 430 respondents who stayed at four- and five-star hotels in Jordan. A structured...
Abstract: Service loyalty, with its final effect on repurchasing by customers, appears to have received relatively little attention. This study starts by first delineating the concept of service loyalty and proceeds to distinguish between service quality and customer satisfaction. The sample consisted of 430 respondents who stayed at four- and five-star hotels in Jordan. A structured...
Are Tourism Training Institutions Doing Their Job in Optimising the Work-Integrated Learning Process in Tourism Programmes in Vietnam? A Say from the Tourism Industry
Cam Thi Hong Khuong
Abstract: This study highlights the role of tourism training institutions in the mediation of the work-integrated learning (WIL) initiative embedded in tourism training programmes in Vietnam from the perspective of tourism practitioners. Drawing on semi-structured interviews with 13 human resource managers and 5 internship mentors in 13 tourism companies, this research...
Abstract: This study highlights the role of tourism training institutions in the mediation of the work-integrated learning (WIL) initiative embedded in tourism training programmes in Vietnam from the perspective of tourism practitioners. Drawing on semi-structured interviews with 13 human resource managers and 5 internship mentors in 13 tourism companies, this research...
Factors Influencing Hotel Managers’ Perceptions Regarding the Use of Mobile Apps to Gain a Competitive Advantage
Serkan Bertan, Murat Bayram, Ahmet Bulent Ozturk & Nisan Benzergil
Abstract: The purpose of this quantitative study is to examine the opinions of hotel managers regarding the use of mobile applications in the hotel industry and to analyse the influence of these applications on a hotel’s perceived competitive advantage. Factor analysis and multiple regression analysis were performed to analyse the data collected from 106 hotel...
Abstract: The purpose of this quantitative study is to examine the opinions of hotel managers regarding the use of mobile applications in the hotel industry and to analyse the influence of these applications on a hotel’s perceived competitive advantage. Factor analysis and multiple regression analysis were performed to analyse the data collected from 106 hotel...
Introduction to Halal Gastronomy: An Empirical Study of Halal Certification in Kuala Lumpur’s Five-Star Hotel Establishments
Farouk Othman, Gopinath Sangaran & Neethiahnanthan Ari Ragavan
Abstract: Halal food labels and certification schemes are found in many countries, however, their credibility remains a question. Halal food concerns in five-star hotel establishments around Malaysia started getting attention since 2009. Malaysian Muslim consumers and hotel patronage expressed their concerns over products served at five-star hotel buffets, especially...
Abstract: Halal food labels and certification schemes are found in many countries, however, their credibility remains a question. Halal food concerns in five-star hotel establishments around Malaysia started getting attention since 2009. Malaysian Muslim consumers and hotel patronage expressed their concerns over products served at five-star hotel buffets, especially...
Service Clues’ Influence on Customers’ Dining Experience in Fine Dining Restaurants
Anshul Garg & Maria Amelia
Abstract: There was a time when individuals used to purchase facilities on the basis of eminence only. Today, customers wish to experience a complete service delivery that takes into account the physical atmosphere, employee performance, and food excellence. An excellent dining experience is a significant factor for both customers as well as restaurants. Studies in...
Abstract: There was a time when individuals used to purchase facilities on the basis of eminence only. Today, customers wish to experience a complete service delivery that takes into account the physical atmosphere, employee performance, and food excellence. An excellent dining experience is a significant factor for both customers as well as restaurants. Studies in...
Exploring Issues of M-Commerce on Tourism in Malaysia
Vijayan Subramaniam & Nafis Nirman
Abstract: Tourism in Malaysia is a significant revenue-contributing component for the country, but the slow adaptation rate towards mobile commerce (m-commerce) in the tourism segment amongst Malaysians due to complexity and security issues may slow the growth of the industry. Following years of financial exploitation in Malaysia, fraud prevention and deterrence measures...
Abstract: Tourism in Malaysia is a significant revenue-contributing component for the country, but the slow adaptation rate towards mobile commerce (m-commerce) in the tourism segment amongst Malaysians due to complexity and security issues may slow the growth of the industry. Following years of financial exploitation in Malaysia, fraud prevention and deterrence measures...